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Regional Manager of MSP Operations

Halifax, NS

Employment Type: Permanent Job Category: Information Technology

Job Description

About Us:
At NicomIT Solutions, we are a pioneering Managed Service Provider (MSP) setting new benchmarks in delivering state-of-the-art IT solutions. Our journey is marked by significant growth and innovation, serving as a testament to our commitment to excellence and our vision to lead the industry. As we continue to expand our reach and enhance our services, we remain dedicated to creating value for our clients and setting new standards in the MSP landscape. 


The Opportunity:
This position is hiring in the Halifax area, with hybrid options available. We are searching for a Regional Manager of MSP Operations who embodies our drive for excellence, innovation, and significant growth. The right candidate will be an MSP centric person, with a wide range of experience in business management, understanding all facets of an MSP operation, and able to be involved in fine-tuning all operations. This role is designed for a visionary leader, someone who is not just experienced in managing an MSP's operations but is passionate about leveraging technology, particularly AI, to foster a culture of high performance and continuous improvement. If you're adept at inspiring teams, driving operational efficiencies, and have a track record of leading through growth, we invite you to be a pivotal part of our journey. 


Key Responsibilities:

  • Strategic Leadership: Guide our continued significant growth path, identifying innovative opportunities to expand our service offerings and enhance operational efficiencies.
  • Culture and Team Development: Foster a culture of excellence, discipline, and collaboration. Lead, inspire, and motivate teams to achieve and surpass goals, maintaining our position as a leader in the MSP industry.
  • Operational Excellence: Oversee all operational aspects, ensuring the delivery of high-quality services while maintaining high margins and operational efficiency.
  • Financial Acumen: Manage and develop financial strategies and reports, focusing on creating value and sustaining growth. Share insights with the team and ownership to inform and drive business decisions.
  • Technology and Innovation: Embrace and advocate for the use of cutting-edge technologies, with a special focus on AI, to keep us at the forefront of the industry.
  • Vendor and Client Relations: Maintain robust relationships with vendors and oversee a client-focused helpdesk, ensuring high satisfaction and service standards.
  • Collaboration Across Divisions: Enhance cooperation among all divisions, ensuring a unified approach to achieving the company's strategic goals.



  • Demonstrated experience in leading an MSP through significant growth phases.
  • Deep understanding of the MSP industry and IT services, including current trends and technologies.
  • Exceptional leadership skills, capable of instilling a growth mindset and high-performance culture.
  • Strong background in financial management and strategic planning.
  • Tech-savvy, especially with a strong inclination towards AI and its application in improving service delivery and operational efficiency.
  • Excellent communication skills, with the ability to foster collaboration and build strong internal and external relationships.
  • Live in the Halifax Metropolitan Area. 


Why Join Us?

  • Visionary Role: Lead the charge in driving significant growth and innovation within a leading MSP.
  • Dynamic Culture: Be part of a culture that is passionate about excellence, innovation, and continuous improvement.
  • Attractive Rewards: Enjoy a competitive compensation package, reflecting the impact and value you bring to our team.
  • Career Growth: Benefit from unparalleled opportunities for professional development and advancement in a growing company.


How to Apply:
Interested candidates are invited to submit their resume highlighting their experience in scaling MSP operations and their approach to fostering a culture of high performance. Please send your application to with “Regional Manager of MSP Operations” as the subject.


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About Halifax, NS

Discover exciting career opportunities in the vibrant area around Halifax, Nova Scotia! Nestled on the breathtaking shores of the Atlantic Ocean, Halifax offers an irresistible blend of historic charm, bustling arts scene, and incredible natural beauty. From exploring the iconic Halifax Citadel National Historic Site to enjoying delicious local seafood at the Halifax Seaport Farmers' Market, there is no shortage of unique experiences to be had in this maritime gem. With renowned art galleries like the Art Gallery of Nova Scotia, world-class theaters such as Neptune Theatre, and the passionate support for sports teams like the Halifax Mooseheads, Halifax has something for everyone. Embrace a dynamic career in this dynamic region - check out our job listings today and take your next career step in Halifax!