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Client Success Manager

Halifax, NS

Employment Type: Permanent Job Category: Information Technology

Job Description

Join NicomIT Professional Services and help us lead strategic partnerships with Nicom Managed Services (MSP). In this role, you will be responsible for collaborating with our key clients and partners. You will enhance current relationships and develop new relationships with customers throughout Canada. You will drive sales engagement and apply best practices to accelerate Nicom’s reputation and services throughout the industry. We are here to grow Nicom MSP and develop strategies that enable businesses to transform the way people work. To realize this goal, you will build relationships, develop partner capabilities, and ensure execution across the businesses. You will collaborate closely with internal and external partners to build plans and programs that scale the business and adoption of NicomIT Services. 


Our IT Consulting Services include:
• Network Architecture/Design, Configuration & Installation/Management
• Active Security, Monitoring & Preventative Maintenance Programs
• End User Workstation & Subscription Management
• Back-Up & Business Continuity/Disaster Recovery
• Advanced Mailbox Protection & Training Services
• 24/7 Multi-Tier Helpdesk
• Software Licensing Management
• Contract Staffing Services

Job Requirements

Key Qualifications:

  • You have excellent communication skills, along with the ability to strategize and recommend the best products and services for our clients. You can command an audience by bringing them along for the journey. You empower others to learn, to be curious and ultimately, share your passion for our story.

  • When challenged with sophisticated questions, you not only collaborate with out technical team, you also share your deep knowledge of how our software and services integrate, and how NicomIT is the best solution for our clients.

  • You bring the highest level of integrity, honesty, and accountability in all that you do, every single day, as a trusted advisor who does what you say you’ll do – always doing what’s best for Nicom and our customers.

  • Nicom and third-party services solve business problems in simple and innovative ways, build driven and breakthrough strategies that truly shape the future. You will do this by asking why and why not, both stripping out what is not crucial and identifying what is.

  • You strive for excellence in everything you do. Whether it be changing priorities, urgent customer needs, or a final push to meet a quarterly forecast, you face the daily challenge of where to focus your time and energy. You have a “don’t give up” attitude, and always finish, especially in the face of resistance or setbacks. Seize every opportunity and empower others to reach their goals along the way.


Education & Experience:
• BA or Equivalent
• 4 years experience in Professional or Managed Services • 2 years Key Account responsibility
• Solution Sales experience
• Technical background
• Excellent Communication and Presentations skills 

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